What should I bring to class?
Wear comfortable workout clothes, good sneakers, your own yoga mat (you can use a the gym ones if you prefer or don’t have your own), water and a good attitude.
When do I receive my meal plan if I request it via email?
Katie sends out meal plans every Thursday. If you have just signed up on a Thursday, your meal and workout plan will be given to you on the following Thursday. Katie is extremely good with deadlines so please don’t harass her at 10am on Thursday morning if you don’t see an email from her. She’s probably working on other meal plans and hasn’t gotten to yours yet. Take a chill pill.
If I miss my one on one can I make it up?
If you cancel before 24 hours then you can make up your appointment by canceling through the MindBody App and rescheduling. You will not be charged if you follow this 24 hour policy.
What happens if I no show an appointment?
If you no show an appointment without canceling via MindBody or contacting Katie directly, you will be charged for that appointment in full. For members that have a monthly one on one included in their membership, you forfeit that one on one and will have to wait to schedule next month with Katie. Please realize her time is very valuable and give her 24 hour’s notice that you won’t be able to make your appointment.
Where can I purchase my Garden of Life products?
You can purchase Garden of Life Products online on our MindBody page and have them shipped to a mailing address or come into the gym where we have multiple Garden of Life products in stock.
How do I receive the benefits of the Private/ Member’s Only Nutrition Page?
You must be a paying member of KBMFC in order to access the private Facebook page. If you are delinquent on a payment or are no longer a member, then you will be removed from the page. Members are reviewed weekly.
How do I cancel my membership?
You can only cancel your membership if the initial time you signed up for in your agreement is completed and you’re currently paying on a month-to-month basis. If you’re paying month to month, then send a 30-day notice of cancellation to email@example.com. Your notice will be processed in 2-3 business days. If you do not fit these conditions but have extenuating circumstances, please email billing@kbmfc, but know that depending on the situation your notice of cancellation may not be accepted if you are not paying month to month.
Can I ask Katie questions in between classes?
Katie is mentally preparing for her next class, so please do not ask her any questions during this time. This goes for our other trainers and employees between classes as well. If you want to schedule an appointment, use the MindBody app or website. For any other questions for Katie, you can email firstname.lastname@example.org.
Where can I utilize the bathroom facilities?
Our bathroom facilities are on the first floor. Please do not ask to use the upstairs bathroom. It is a private facility for owners and employees.
Who do I speak to about any changes to my billing?
You can contact the KBMFC manager by emailing email@example.com for any billing inquiries.
What if I can’t make it to the gym?
Here at KBMFC, we make sure that you get what you pay for. If you are unable to to make it to the gym or utilize your in-house membership, email at firstname.lastname@example.org to explain your situation to us so we can help you meet your goals.